9560 6722

155 Coleman Parade,

Glen Waverley 3150


Wavecare provides counselling to people for a broad range of issues. Counselling is provided in a safe and confidential environment by qualified and experienced practitioners.



Meet the team - Our team consists of clinical psychologists, psychologists, social workers and counsellors.


Magdalen Ser

Accredited Mental Health Social Worker / Counsellor / Family Therapist

Magdalen has over 20 years of clinical experience in social work, family therapy and counselling. She holds a B.A. and B. Social Sciences (Honours) from the National University of Singapore and a Master of Science (Family Therapy) conferred by the Institute of Psychiatry, King’s College London. She has held clinical, teaching and management roles in health, mental health and educational settings across Singapore, UK, Australia and New Zealand.

Magdalen integrates therapeutic modalities from Interpersonal Psychotherapy, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Mindfulness, Narrative Therapy and Solution-Focused Therapy in her work with clients to bring change and growth. Trained in Small Figures Work as well as Eye Movement Desensitising and Reprocessing (EMDR), Magdalen has special interests in working with clients presenting with trauma and attachment related issues.

In addition to English, Magdalen also speaks Mandarin and other Chinese dialects.


Ray Paterson

Executive Officer

Raymond Paterson became the CEO of Wavecare Counselling Service in 2015, bringing a background of diverse life experiences to the role. Born in Scotland, he emigrated with his parents and grew up in the Pilbara region of Western Australia, attending school by correspondence. Moving south with his family in his teens, he started his working life keeping the kerosene railway signals alight before later learning to shear sheep. In his 20’s he returned to the Pilbara and Kimberley as a surveyor’s assistant in the mining industry, a role that saw him walk most of the Great Sandy Desert. Ray’s interests, however, lay elsewhere and he started studying social work to embark on a career change. During this time he was a stay-at-home father, a taxi driver and an office cleaner. After graduating, he worked for several years in a therapeutic community with people with substance abuse issues and with severe mental health issues. These types of models are now rare, but the experience helped him to understand the lives of his clients and challenged him to better understand his own thinking and emotional processes. Ray has since worked as a social worker, an educator, a program manager and a CEO. He currently has a private counselling practice specialising in couples and men’s emotional issues, and is also a tutor in social work at Monash University. Ray has a love of music and in his spare time plays in a band with friends.


Yvonne Schroeder

Senior Psychologist

Yvonne’s background is Social Work and Psychology, with her early years of work and training in the fields of Mental Health, working at Larundal Psychiatric hospital, Bundoora Repatriation Psychiatric Hospital, Mental Health Services Repat, followed by a number of years in the Children’s Courts Psychiatric Clinic.

She continued her studies with three years’ Family Therapy training as well as three years’ training with Relationships Australia in Couples Therapy.

She has a Grad Dip in Mental Health Science, in Cognitive Behavioural Therapy, and Part 1 Grad Dip Hypnosis (not completed) and her specialty focus is relationship therapy/counselling. However she has extensive skills in CBT and interpersonal psychotherapy that enable her to work effectively with a broad range of presenting problems.

Yvonne has had additional training for clinical practice supervision, and therefore takes a primary role in overseeing and providing clinical supervision of Wavecare counsellors.


Sue Troupakis


Sue has worked at Wavecare Counselling Service since December 2010. She is a Registered Psychologist and has Post Graduate Diplomas in Psychology and Psychotherapy. She works with individuals who present predominately with anxiety/depression, grief, relationship issues, trauma and problems with anger. Sue uses an integrative approach to counselling consisting of Brief Psychodynamic Therapy, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and Existential Therapy. She also works with couples and has completed a specialist course in Couples Counselling at Relationships Australial.


Jacinta Boase - WaveCare Psychologist

Jacinta Boase


Jacinta has completed a Bachelor of Science, Graduate Diploma of Psychology and Graduate Diploma of Psychotherapy and has been working in the field of Psychology since she graduated from University in 2005. She commenced working with children aged 6-13 throughout numerous primary schools and then moved forward to include work in secondary schools. I also commenced working at Wavecare on a voluntary basis in 2008, working predominantly with children. In addition she has worked in the occupational rehabilitation industry for the past five years, assisting individuals (for example those experiencing anxiety, depression or bullying) with a safe and durable return to work. In addition to her rehabilitation role she now works at Wavecare for one day a week, specialising in cognitive behavioural and mindfulness based cognitive therapy. She sees clients with a variety of different presentations and from a wide range of age groups. She is always eager to compassionately work with clients as they embark on their journey to address issues in an effort to improve their quality of life and their overall happiness.


Tania Wallace


Tania is a Counselling Psychologist and has completed a Bachelor of Arts (Psychology and Psychophysiology), Honours (Psychology), and a Master of Counselling Psychology. She is a member of the Australian Psychological Society (APS), the APS College of Counselling Psychologists, and has been endorsed by the Psychology Board of Australia in the area of Counselling Psychology. To be eligible for an area of practice endorsement a psychologist must have advanced training over and above that which is required for general registration.

Tania has had experience working in government, private and not for profit organisations, as well as her own private practice. She works primarily with individuals, adolescents and adults, with a variety of concerns. These include but are not limited to: Depression, Anxiety, Panic Disorder, Post Traumatic Stress Disorder, Domestic Violence, Low Self-Esteem, Body Image/Eating Disorders, Relationship/Family problems and Grief. She works from a client-centred approach, utilising techniques from Cognitive Behavioural Therapy, Narrative Therapy, Motivational Interviewing and Mindfulness (to name a few), to tailor the treatment in a way that will suit each individual client.


Pari Balsara

Counsellor & Glencare Activity Coordinator

Pari enjoys working with clients of all age groups and uses an eclectic stance of therapy that incorporates CBT, Mindfulness and Person Centred Therapy. She is passionate about working with individuals suffering from anxiety, low self-esteem, depression and family issues. Pari also has extensive experience in working with adults suffering from disability. As the Coordinator of Glencare, she has adopted a client centred approach to add greater depth and meaning to the programme and support the needs of the elderly within the community.



  • Counselling at Wavecare helped me work through my abuse and issues of abandonment. Glencare helped me develop confidence.

    Sue Parks

  • having friendly and lovely reception staff is one of the most helpful aspects of your service, along with offering such a good counselling service and fabulous psychologists. There is nothing Wavecare can improve, it is excellent.

    Counselling client of Wavecare

  • I will definitely suggest Wavecare to others. Thank you, you have been a wonderful help. Each time I come to my sessions I feel after it finishes I’m happier when I leave, wonderful friendly staff, really understanding.

    Counselling client of Wavecare

  • please don’t change – the service here is A++

    Counselling client of Wavecare

  • Because Wavecare is supportive and don’t charge money, I got counselling for the first time in 8 years.

    Counselling client of Wavecare


Our Awards 

2017/18 Finalist - Monash Business Awards

  2018 City of Monash Volunteer Awards

  2014 Monash University (Medicine, Nursing and Health Sciences) – Recognition of Wavecare’s Commitment and Service to Community Based Practice.

2014 Caroline Chisolm Award – Penny Alberts & David Hawkins.

Australian Achiever Awards 2011, 94.41 % for customer relations and service.

City of Monash Volunteer Awards 2011.

Victorian Volunteer Awards 2011 and 2012.

Premier’s Community Volunteering Award 2010.

Workcover Safety Award nominee 2011 and 2012.

Victorian Disability Awards 2012.